Consumer Action Guide
How to File a Complaint Against Conservice
Step-by-step guide to filing formal complaints against Conservice with federal agencies, the BBB, and your state attorney general. Your complaints create the paper trail regulators need.
Billing & Pricing
- !Utility billing calculations using estimated readings instead of actual meter data resulting in inflated charges
- !Common area utility costs allocated disproportionately to individual units without transparent methodology
- !Administrative and processing fees added to monthly utility bills with no explanation or breakdown
- !Billing discrepancies between Conservice statements and actual utility provider rates for the same period
Service Quality
- !Online portal providing limited billing history making it impossible to track charges over time
- !Move-out final bills including charges for periods after the tenant has vacated the unit
- !Billing statements arriving late giving tenants insufficient time to review before payment is due
Privacy Concerns
- !Personal utility usage data shared with property management companies beyond what is necessary for billing
- !Individual unit consumption data potentially visible to other tenants through shared billing portals
- !Social Security numbers and financial data collected during account setup with unclear data protection standards
Reliability Issues
- !Payment processing delays causing late fees despite payments submitted before the due date
- !Online portal experiencing frequent downtime during bill payment windows
- !Auto-pay enrollment processing failures resulting in missed payments and late charges
- !Meter reading errors persisting for multiple billing cycles before being corrected
Customer Support
- !Customer service directing tenants to contact their property management who then redirect back to Conservice
- !Billing dispute resolutions taking 60+ days with charges continuing to accrue during the investigation
- !No direct escalation path for tenants since the contractual relationship is between Conservice and the property owner
How to File Your Complaint
Step 1 — Document Everything
Before filing any complaint, gather all evidence: screenshots of errors or charges, email correspondence with Conservice support, receipts and billing statements, a detailed timeline of events, and any case or reference numbers from previous contacts. The stronger your documentation, the more seriously regulators take your complaint.
Step 2 — FTC (Federal Trade Commission)
Visit reportfraud.ftc.gov and select 'Utilities' or 'Other'. Detail the specific billing discrepancies with copies of Conservice statements and actual utility rates.
Step 3 — CFPB (Consumer Financial Protection Bureau)
Not typically applicable unless the complaint involves debt collection for unpaid Conservice bills. In that case, file at consumerfinance.gov/complaint under 'Debt Collection'.
Step 4 — BBB (Better Business Bureau)
File with the BBB of Utah (Conservice's Logan, UT HQ jurisdiction) at bbb.org/complaints. Include your property address, unit number, and billing statements showing discrepancies.
Step 5 — State Attorney General
Contact your state Attorney General's consumer protection division. Utah residents file at attorneygeneral.utah.gov. Also consider filing with your state's public utility commission if Conservice operates as a utility reseller in your area.
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