Consumer Action Guide
How to File a Complaint Against Evernote
Step-by-step guide to filing formal complaints against Evernote with federal agencies, the BBB, and your state attorney general. Your complaints create the paper trail regulators need.
Billing & Pricing
- !Free tier features severely restricted forcing users to upgrade to retain access to their own notes
- !Annual subscription price doubled with only 30 days notice for existing subscribers
- !Cancellation not processed properly resulting in continued charges for multiple billing cycles
- !No prorated refund offered when downgrading from Professional to Personal plan mid-cycle
Service Quality
- !Note syncing between devices extremely slow and frequently producing conflict copies
- !Web clipper browser extension failing to capture full page content from modern websites
- !Search functionality unable to find text within PDF attachments despite this being an advertised feature
Privacy Concerns
- !Evernote employees having access to user note content for machine learning training purposes
- !Privacy policy changes in past years granting Evernote broad rights to access and use note content
- !Third-party integrations retaining note data after disconnection from the Evernote account
Reliability Issues
- !Note formatting lost when editing across different platforms including mobile, web, and desktop
- !Evernote desktop application consuming excessive memory and becoming unresponsive with large notebooks
- !Data export tools producing incomplete exports missing attachments and formatting
Customer Support
- !Free-tier users completely locked out of customer support with no email or chat option
- !Paid subscribers waiting over a week for initial response to support tickets
- !Support responses consisting of links to help articles rather than addressing the specific issue
- !Account recovery process requiring information that users who have been locked out cannot access
How to File Your Complaint
Step 1 — Document Everything
Before filing any complaint, gather all evidence: screenshots of errors or charges, email correspondence with Evernote support, receipts and billing statements, a detailed timeline of events, and any case or reference numbers from previous contacts. The stronger your documentation, the more seriously regulators take your complaint.
Step 2 — FTC (Federal Trade Commission)
Visit reportfraud.ftc.gov and select 'Online Shopping' or 'Internet Services'. Detail the pricing changes, feature restrictions, or billing issues with account screenshots.
Step 3 — CFPB (Consumer Financial Protection Bureau)
Not applicable. Evernote is not a financial institution. For billing disputes, use the FTC, BBB, or your credit card issuer.
Step 4 — BBB (Better Business Bureau)
File with the BBB of Austin, TX (Evernote/Bending Spoons' US operations jurisdiction) at bbb.org/complaints. Include your account email and subscription details.
Step 5 — State Attorney General
Contact your state Attorney General's consumer protection division. Texas residents file at texasattorneygeneral.gov/consumer-protection. Include billing statements and communication with Evernote support.
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