Consumer Action Guide
How to File a Complaint Against Fetch
Step-by-step guide to filing formal complaints against Fetch with federal agencies, the BBB, and your state attorney general. Your complaints create the paper trail regulators need.
Billing & Pricing
- !Points earned from receipt scans devalued through reward threshold increases without advance notice
- !Gift card redemptions requiring significantly more points than the equivalent cash value of rewards earned
- !Partner brand offers disappearing from the app after users meet the purchase requirements
- !Points expiration policies not prominently displayed causing unexpected loss of accumulated rewards
Service Quality
- !Receipt scanning frequently failing to recognize valid purchases from major retailers
- !Special offers requiring specific product purchases not crediting points even when the correct item is bought
- !App performance degrading significantly with large receipt submission histories
Privacy Concerns
- !Fetch collecting detailed purchase history data including non-partner brand items from every scanned receipt
- !Location data tracked continuously rather than only during active app usage
- !Purchase data shared with consumer data brokers and brand partners for targeted advertising profiles
- !Email receipt connection feature accessing full inbox content beyond just receipts
Reliability Issues
- !Points not awarded for valid receipt scans requiring manual support requests for each occurrence
- !App crashing during receipt scanning causing the need to re-scan and potentially duplicate submissions flagged as fraud
- !Reward redemption orders for gift cards taking weeks to deliver via email
Customer Support
- !Support tickets for missing points taking 7-14 days for an initial response
- !Account suspensions for alleged receipt fraud with no evidence shared or effective appeal process
- !In-app support chat providing only canned responses without addressing the specific issue
How to File Your Complaint
Step 1 — Document Everything
Before filing any complaint, gather all evidence: screenshots of errors or charges, email correspondence with Fetch support, receipts and billing statements, a detailed timeline of events, and any case or reference numbers from previous contacts. The stronger your documentation, the more seriously regulators take your complaint.
Step 2 — FTC (Federal Trade Commission)
Visit reportfraud.ftc.gov and select 'Online Shopping' or 'Prizes & Sweepstakes'. Detail the specific rewards discrepancy, points devaluation, or data collection concern.
Step 3 — CFPB (Consumer Financial Protection Bureau)
Not applicable. Fetch is not a financial institution. For rewards program disputes, use the FTC, BBB, or your state AG.
Step 4 — BBB (Better Business Bureau)
File with the BBB of Wisconsin (Fetch's Madison, WI HQ jurisdiction) at bbb.org/complaints. Include your Fetch username, screenshots of missing points, and correspondence with support.
Step 5 — State Attorney General
Contact your state Attorney General's consumer protection division. Wisconsin residents file at datcp.wi.gov. Include evidence of deceptive rewards practices or unauthorized data collection.
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