Tool Replacement Guide
Replace Intercom with Papercups
Why professionals are switching from Intercom to Papercups in 2026, and how to make the transition.
Savings
$1,200/yr
Difficulty
easy
Category
communication
Why Switch from Intercom?
Intercom's pricing is opaque and expensive, with costs rising as your user base grows. Papercups is an open-source live chat widget built with Elixir for high performance and reliability. It offers real-time messaging, Slack integration, and a shared inbox for support teams. Self-hosting Papercups gives startups and small businesses enterprise-quality chat without the enterprise price tag.
Papercups Pros
- ✓Free and open-source with self-hosting option
- ✓Built with Elixir for high concurrency and reliability
- ✓Slack integration for responding to chats from Slack
- ✓Simple, clean chat widget that loads quickly
- ✓Shared inbox for team-based customer support
Papercups Cons
- ✗Fewer features than Intercom's full product suite
- ✗Limited automation and chatbot capabilities
- ✗Smaller community and fewer third-party integrations
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